Digital tool rollout for a store chain

Background

Headquarters wanted scheduling, stock and membership systems all at once, but stores were short-staffed and worried about learning everything.

Approach

1. Found the repeated tasks that took stores the most time each day
2. Split the three systems into three phases, starting with scheduling
3. Trialled each phase in two stores before rolling it out

Sample outcome

• Stores kept trading normally and never learned several systems at once
• Each phase left staff in the stores who could teach others